Reservations Agent-Brasstown Valley Resort & Spa

Young Harris, GA

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This a Part-Time Position

Essential Functions:

  • Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information.
  • Maintains accurate files and reports.
  • Enter reservations into the computer error free and according to standard operating procedure.
  • Processes rooming lists without errors.  Completes all changes for groups, and prepare a new rooming list after each change.
  • Checks wait-list reservations daily.
  • Uses good selling technique to up-sell special target dates when appropriate.
  • Adheres to rate control procedures based on availability and forecast occupancy as set by Reservation Manager.
  • Maintains knowledge of suite and cabin booking process.
  • Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request.
  • Assists with call around to find out rates and availability.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Possess complete resort product knowledge.

Education and/or Experience:  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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