Guest Service Representative-Brasstown Valley Resort & Spa

Young Harris, GA


Summary:  Under the direct supervision of the Front Desk Manager and/or Front Desk Supervisor, this position accommodates guests of Brasstown Valley Resort.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

  • Greets, registers and assigns rooms to guests.
  • Issues room key.
  • Assists in pre-registration and blocking of reservations when necessary.
  • Answers inquiries pertaining to Brasstown Valley Resort, shopping, dining, entertainment and travel directions.
  • Keeps records of room availability and guests’ accounts.
  • Computes bill and collects payment for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, or telephone to guest’s accounts.
  • Follows all cash handling procedures as established by Accounting.
  • Develops a thorough knowledge of room types, locations and selling strategies.
  • Knowledgeable of resort amenities and hours of operation.
  • Performs the duties of a PBX operator by answering switchboard, directing calls to proper locations, monitoring surveillance cameras, contacting personnel via paging system.  

Education and/or Experience:  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.