​Director of Club Operations - Misty Creek Country Club, Sarasota, FL

Sarasota, FL

The Director of Club Operations manages all aspects of the club including its activities and the relationships between Coral Hospitality, the club, its members, guests, associates, community, government, and industry. Coordinates and administers the club’s policies. Develops operating policies and procedures and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services, and ensures maximum member and guest satisfaction. Secures and protects the club’s assets, including facilities and equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements:

Education and/or Experience:

  • High School degree and 3+ years of equivalent job experience required.
  • Associates and/or Bachelor's degree from a college or university preferred.
  • Extensive club, food & beverage and golf operations; management and excellent customer service skills are required.

 Supervisory Responsibilities: Directly supervises Department Managers within the Club, to include:

  • Food & Beverage Operations
  • Kitchen Operations
  • Golf Operations
  • Golf Course Maintenance
  • Accounting/Human Resources/Administration
  • Membership

Responsibilities include interviewing, hiring, and training associates; planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Computer Skills: Intermediate personal computer skills with Microsoft Office (Outlook, Word, Excel and PowerPoint), Point-of-Sale systems, payroll systems, time clock systems, and website marketing.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers/employees, members, and guests. Expressing or exchanging ideas or instructions by the spoken word and in written form.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Certificates, Licenses, Registrations:

  • Valid Driver’s License (required)
  • Serve-safe certification (preferred)
  • Member of CMAA and/or PGA of America (preferred)
  • Foodservice Management Professional (FMP) certification (preferred)

Essential Functions of this position:

To perform the job successfully, an individual should perform the following essential functions of the position:

Hours/Days: Present or on call seven days per week/24 hours per day.

Essential Functions includes the following. Other duties may be assigned.

  • Conduct daily inspections of all public areas, hallways and rooms for tidiness, repair items and overall look
  • Review all daily reports (golf rounds, financials, F&B, etc.) for challenges and areas of interest
  • Responds to all member and guest comments, phone calls etc.
  • Conducts daily lineups and weekly staff meetings
  • Responsible for departmental P & L's and results to budget, line items, etc.
  • Responsible for hiring, training, and disciplining Club staff working in conjunction with the Corporate Directors of Golf Operations and Human Resources. Clubhouse Manager will inform the Corporate Directors of pertinent human resource issues
  • Responsible for overall implementation of Food & Beverage efforts and plans with the Corporate Director of Golf & Club Operations with a dotted line to VP of Food & Beverage of Coral Hospitality
  • Authorizes all gratuity and lesson payouts for payroll processing
  • Ensure weekly comparative tee time pricing of other courses in your area
  • Ensure the execution of corporate tee time specials and ensure dynamic pricing models are followed
  • Continually reviews all daily operational S.O.P.'s with the intent to continually improve member and guest service
  • Oversee the care, maintenance and safeguarding of all the Club’s physical assets and facilities
  • Coordinates the marketing and membership relations programs to promote the Club’s services and facilities to potential and present members
  • Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services
  • Establishes and monitors compliance with clubhouse purchasing policies and procedures
  • Reviews and initiates programs to provide members with a variety of popular events
  • Works with department managers to schedule, supervise and direct work of all associates to ensure exceptional club performance and service
  • Participates in outside activities that are judged as appropriate and approved by the Corporate Director of Golf & Club Operations to enhance the Club and broadens the scope of the Club’s operation as a participating member of the community
  • Any other duties as assigned by the Corporate Directors at Coral Hospitality and Ownership.

Misty Creek Country Club is an equal opportunity employers committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Pre-employment background screening will be conducted. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans