Guest Service Associate- ( Hotel Front Desk)
Summary: Under the direct supervision of the Hotel Ops Manager, this position accommodates
guests of the Inn at Patrick Square by performing the following duties.
Qualifications: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Hours/days: Hours and days: Typically, Monday through Sunday with varying hours.
Greets, registers, and assigns rooms to guests.
Issues room key to Guests.
Date stamps, sorts, and racks incoming mail and messages.
Transmits and receives telephone messages.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining,
entertainment, and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to ledger.
Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
Keep front desk area clean and free of clutter.
Perform other duties as requested.
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Competencies: To perform the job successfully, an individual should demonstrate the
Customer Service –Adheres to the Coral Hospitality Basics of Service standards.
Interpersonal Skills – Listens to others without interrupting.
Teamwork – Contributes to building a positive team spirit.
Ethics – Treats people with respect.
Professionalism – Follows through on commitments.
Quality – Monitors own work to ensure quality.
Quantity - Works quickly.
Adaptability – Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction.
Initiative – Volunteers readily; asks for and offers help when needed.
Education and/or Experience: High school diploma or general education degree (GED); or
one to three months related experience and/or training; or equivalent combination of education
Language Skills: Ability to read a limited number of two and three syllable words and to
recognize similarities and differences between words and between series of numbers. Ability to
print and speak simple sentences.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form.
Physical Demands The work environment characteristics described here are representative of
those an associate encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. While performing the
duties of this job, the employee must be able to stand 99% of the time for each shift; walk; sit;
use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel,
crouch, or crawl; talk or hear and taste or smell. An employee must be able to lift 50 pounds and
push or pull 100 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate