Pro Shop/Retail Attendant - Brasstown Valley Resort & Spa

Young Harris, GA


Coral Hospitality , oneof the top management companies in the hospitality industry, is currentlysearching for a Pro Shop/Retail Attendant for Brasstown Valley Resort &Spa located in Young Harris, Georgia! We offer a culturethat focuses on teamwork and high levels of customer service with anenvironment that empowers our team members to exceed guests' expectations. Ourideal candidate will be engaged, hands-on, and prepared to operate a "bestin class" resort!    Brasstown Valley Resort & Spa has104 rooms and cabins. We are a full service Resort offering: food & beverage, lodging, championship golf course, upscale spa, stables,catering, conferences, hiking, tennis, recreation and much more!  

Summary: To assist guests with their purchases in the Pro Shop or Emporium and all special individual requests for services and information while maintaining a high level of guest hospitality and attention to detail.

Essential Duties and Responsibilities:

Always operate with an emphasis on guest hospitality.

Greet all customers as they enter the shop.  Assistance should be offered immediately.  Thank all customers as they leave the shop.

Telephone etiquette should be used at all times.  Example:  Good morning ... Brasstown Valley Resort Pro Shop or Stables (whichever is appropriate) ... this is (your name) ... may I assist you?

Hospitality is an important part of each associates job.

    a.         We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible;

    b.         The quality program is directly linked to hospitality and customer satisfaction.  It is making the extra effort to help a guest solve a problem by directing them to the right department or person for help, if you are unable to solve the problem;

    c.         It is imperative that you be able to give directions on the property and in the general area.  You should be able to direct guests to popular sights and restaurants.

Complete merchandise and product knowledge is required in satisfying customer needs.  It is each associates responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.

Opening and closing procedures are to be maintained.

A cash bank is provided and is the responsibility of the sales associate.

Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the sales associate.

Guest room charges, credit cards and checks are to be authorized according the Resort procedures.

Each employee is required to know thoroughly all register procedures (i.e., voids, merchandise returns, employee discounts, charge sales, etc.)

Balance all work at the end of the shift and use proper cash drop procedures.

Continual restocking or merchandise is required with instruction from management and supervisors.

A general knowledge of all storage areas as a back-up stock.

The pricing and checking-in of incoming stock under supervisor’s direction.

Straightening, dusting and cleaning of all merchandise areas and stockroom is everyone responsibility.

All staff is required to be available for physical inventories.

Understand the function of the register and how it relates to inventories and actual sales.

Be aware of daily activities in the Resort.

Be knowledgeable of the hours of operation for all the Resort facilities.

Attend al monthly departmental meetings or general Resort meetings.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Supervisory Responsibilities:                                                 

This job has no supervisory responsibilities.                                          


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                                

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:                                               

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:                                                    

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:                                           

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee is occasionally required to climb or balance and

stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include

close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brasstown Valley Resort & Spa is an equalopportunity employers committed to hiring a diverse workforce and sustaining aninclusive culture. All qualified applicants will receive consideration foremployment without regard to race, color, national origin, gender (includingpregnancy), age, religion, disability, sexual orientation, or veteran status,or any other status or characteristic protected by law.

Pre-employment background screening will beconducted. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans