Guest Services Rep-(Front Desk) Unicoi State Park & Lodge

Helen, GA

Unicoi State Park & Lodge is one of Georgia's premier state parks located within the north Georgia mountains in the quaint town of Helen.  

Unicoi is a beautiful park and perfect for the nature lover!!  With wonderful and great accommodations surrounded by nature's playground, we couldn't help but create great experiences that only enhance our guests' getaway. From paddle board courses and s'mores with stories around the campfire to fly fishing classes and guided hikes, we have something that all of our guest's will enjoy.  Our newest attraction is the Adventure Lodge, which hosts a variety of activities to include zip lines, archery ranges, and a shooting range. 

At Unicoi, we take pride in delivering the absolute finest in Lodging and Park experiences for our guests.  Our core values are:  

  • Do the Right Thing
  • Decide to be Great
  • Take Pride
  • Memories Matter
  • We begins with Me
  • CoralCares (philanthropic program)

COME AND JOIN OUR AMAZING TEAM!!!  Please visit our website at www.unicoilodge.com.

We are managed by the Southeast's premiere hospitality management company, Coral Hospitality.

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We are looking for a hard-working Evening Guest Services Rep.  Under the direct supervision of the Front Desk Manager, this position is responsible for assisting with all aspects of guest services at Unicoi State Park & Lodge. 

Essential Functions:


·         Greets, registers and assigns rooms to guests.

·         Issues room key.

·         Assists in pre-registration and blocking of reservations when necessary.

·         Answers inquiries pertaining to Unicoi State Park & Lodge, shopping, dining, entertainment and travel directions.

·         Keeps records of room availability and guests’ accounts.

·         Computes bill and collects payment for guests.

·         Makes and confirms reservations.

·         Posts charges such as room, food, or telephone to guest’s accounts.

·         Follows all cash handling procedures as established by Accounting.

·         Develops a thorough knowledge of room types, locations and selling strategies.

·         Knowledgeable of resort amenities and hours of operation.

·         Performs the duties of a PBX operator by answering switchboard, directing calls to proper locations, monitoring surveillance cameras, contacting personnel via paging system.  

EXPERIENCE:  Six months to one year related experience and/or training; or equivalent combination of education and experience

Must be able to lift 50 lbs, follow direction, work a flexible schedule (including weekends & holidays). 

Unicoi State Park & Lodge is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race,color, national origin, gender (including pregnancy), age, religion, disability,sexual orientation, or veteran status,or any other status or characteristic protected by law.

Pre-employment background screening will be conducted. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans