GUEST SERVICE REPRESENTATIVE (Front Desk Agent) - Brasstown Valley Resort & Spa

Young Harris, GA

Coral Hospitality , one of the top management companies in the hospitality industry, is currently searching for a Front Desk Clerk for Brasstown Valley Resort & Spa located in Young Harris, Georgia! We offer a culture that focuses on teamwork and high levels of customer service with an environment that empowers our team members to exceed guests' expectations. Our ideal candidate will be engaged, hands-on, and prepared to operate a "best in class" resort!    Brasstown Valley Resort & Spa has 134 rooms and cabins. We are a full service Resort offering: food & beverage, lodging, championship golf course, upscale spa, stables, catering, conferences, hiking, tennis, recreation and much more!   

To perform the job successfully, an individual should perform the following essential functions of the position:

  • Greets, registers and assigns rooms to guests
  • Issues room key
  • Assists in pre-registration and blocking of reservations when necessary
  • Be familiar with all park services/features, lodge amenities, local attractions/entertainment, shopping/dining and travel directions to respond to guest inquiries accurately
  • Keeps records of room availability and guest accounts
  • Computes bill and collects payment for guests
  • Makes and confirms reservations
  • Posts charges such as room, food or telephone to guest accounts
  • Follows all cash handling procedures as established by Accounting
  • Develops a thorough knowledge of room types, locations and selling strategies
  • Knowledge of amenities and hours of operation
  • Performs the duties of a PBX operator by answering switchboard, directing calls to proper locations, monitoring surveillance cameras, contacting personnel via paging system

The individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner
  • Customer Service –Adheres to the Coral Hospitality Basics of Service standards; responds promptly to customer needs
  • Interpersonal Skills – Listens to others without interrupting; focuses on solving conflict, not blaming
  • Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings
  • Written Communication – Able to read and interpret written information
  • Teamwork – Contributes to building a positive team spirit
  • Cost Consciousness – Conserves organizational resources
  • Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
  • Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values
  • Professionalism – Follows through on commitments; accepts responsibility for own actions
  • Quality – Monitors own work to ensure quality
  • Quantity - Works quickly; completes work in a timely manner
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
  • Adaptability – Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality - Is consistently at work and on time
  • Dependability - Follows instructions, responds to management direction
  • Initiative – Volunteers readily; asks for and offers help when needed

Brasstown Valley Resort & Spa is an equal opportunity employers\ committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race,color, national origin, gender (including pregnancy), age, religion, disability,sexual orientation, or veteran status,or any other status or characteristic protected by law.

Pre-employment background screening will be conducted. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans